Contact information
Welcome to CosmeticRack.
At CosmeticRack, we believe that excellent customer service is just as important as offering high-quality products. We are committed to providing friendly, professional, and timely support before, during, and after every purchase.
Whether you have a question about one of our makeup organizers, need assistance tracking an order, want help with a return, or simply need product recommendations, our customer care team is always ready to assist you.
Our mission is to make every shopping experience smooth, enjoyable, and completely worry-free.
Our Customer Support
Customer satisfaction has always been one of the core values of CosmeticRack since our company was established in 2022.
Our support specialists are trained to assist with a wide range of inquiries, including:
- Product recommendations
- Order assistance
- Shipping updates
- Delivery information
- Return requests
- Refund questions
- Product availability
- Replacement requests
- Payment inquiries
- Website support
- General customer service
We strive to provide clear, accurate, and helpful responses for every inquiry.
Contact Details
Business Name
CosmeticRack
Website
CosmeticRack.store
Our email support is the fastest and most efficient way to reach us.
We aim to respond to all emails within 24 business hours.
Phone
(416) 555-0195
Our customer service representatives are available during normal business hours to answer your questions and provide assistance whenever possible.
Business Address
CosmeticRack
2245 Av. Letourneux
Montréal, QC H1V 2N8
Canada
Please note that this address is intended for official business correspondence and approved returns only. Customers should always contact us before sending any package to ensure the correct return instructions are provided.
Customer Service Hours
Monday — Friday
9:00 AM – 6:00 PM (Eastern Standard Time)
Saturday
10:00 AM – 2:00 PM (EST)
Sunday & Public Holidays
Closed
Although our office may be closed outside business hours, customers may still send emails at any time. Messages received outside our operating hours will be answered on the next available business day.
Before You Contact Us
To help us assist you as quickly as possible, please include the following information whenever applicable:
- Your full name
- Order number
- Email used for the purchase
- Description of your question
- Product name
- Photos (if reporting damage or defects)
Providing complete information allows our team to resolve your inquiry much faster.
Order Assistance
Need help with an existing order?
We can assist with:
- Order confirmation
- Shipping status
- Tracking information
- Delivery estimates
- Address corrections (before shipment)
- Order cancellations (when eligible)
Our goal is to ensure every order reaches its destination safely and on time.
Product Support
If you have questions about our products before purchasing, we're happy to help.
Our team can provide information regarding:
- Product dimensions
- Materials
- Storage capacity
- Installation guidance
- Care instructions
- Product compatibility
- Recommended uses
We want every customer to choose the organizer that best fits their needs.
Shipping Support
CosmeticRack proudly offers:
- FREE Worldwide Shipping
- Estimated Delivery: 7–10 Business Days
If you have questions regarding shipment progress, tracking updates, customs processing, or delivery timelines, our support specialists are available to help.
Returns & Refunds
Shopping with confidence is important.
That's why CosmeticRack offers:
- Free Returns
- 30-Day Return Policy
- Free Refunds on Eligible Orders
If you need assistance starting a return or checking the status of a refund, simply contact our customer support team.
We'll guide you through every step of the process.
Damaged or Incorrect Orders
Although every order is carefully inspected before shipping, unexpected issues may occasionally occur during transportation.
If your order arrives:
- Damaged
- Defective
- Incomplete
- Incorrect
Please contact us as soon as possible.
Including photographs of the product and packaging will help us resolve your issue more efficiently.
Business Inquiries
For partnership opportunities, media inquiries, wholesale discussions, or other business-related matters, please contact us via email with a detailed explanation of your request.
Our management team reviews all business inquiries carefully.
Privacy
Your privacy is important to us.
Any personal information you provide while contacting CosmeticRack will only be used to respond to your inquiry, improve our customer service, or fulfill your order.
We never sell or misuse customer information.
For additional details, please refer to our Privacy Policy.
Our Commitment
At CosmeticRack, we are passionate about helping customers create organized, elegant, and functional living spaces.
Every customer deserves:
- Friendly service
- Honest communication
- Secure shopping
- Fast assistance
- Reliable shipping
- High-quality products
Our team works every day to exceed these expectations and deliver an exceptional shopping experience.
Whether you're organizing your vanity, bathroom, bedroom, or beauty studio, we appreciate the opportunity to be part of your journey.
Contact CosmeticRack
Business Name
CosmeticRack
Website
CosmeticRack.store
Phone
(416) 555-0195
Business Address
2245 Av. Letourneux
Montréal, QC H1V 2N8
Canada
Thank you for choosing CosmeticRack.
We sincerely appreciate your trust and look forward to providing premium beauty storage solutions along with exceptional customer service for many years to come.