Shipping policy

Thank you for choosing CosmeticRack. We are committed to providing a reliable, efficient, and transparent shipping experience for every customer around the world. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us.

By placing an order through CosmeticRack.store, you agree to the shipping terms described below.

Our Shipping Commitment

At CosmeticRack, we believe purchasing premium makeup organizers and beauty storage solutions should be simple and worry-free.

That is why we proudly offer:

  • FREE Worldwide Shipping
  • Estimated Delivery: 7–10 Business Days
  • Secure order processing
  • Reliable international shipping partners
  • Order tracking on eligible shipments
  • Professional customer support throughout the delivery process

Our goal is to deliver every order safely, efficiently, and in excellent condition.

Shipping Destinations

CosmeticRack proudly ships to customers worldwide.

We currently deliver to most countries and regions where international shipping services are available.

If delivery is unavailable to your location, you will be notified before completing your purchase.

Free Worldwide Shipping

Every order placed through CosmeticRack.store qualifies for FREE Standard Shipping, regardless of order value.

There are:

  • No minimum purchase requirements.
  • No hidden shipping charges.
  • No additional handling fees.
  • No packaging fees.

The shipping cost shown at checkout will be Free.

Order Processing

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Processing generally includes:

  • Order verification
  • Payment confirmation
  • Product inspection
  • Secure packaging
  • Shipping label preparation
  • Carrier pickup

Most orders are processed within 1–2 business days.

Orders placed during weekends or holidays may require additional processing time.

Estimated Delivery Time

Once shipped, orders generally arrive within:

7–10 Business Days

Delivery estimates begin after the order has been processed and dispatched.

Although most shipments arrive within this timeframe, delivery may occasionally vary depending on destination and local shipping conditions.

Shipping Confirmation

After your order leaves our fulfillment facility, you will receive a shipping confirmation email.

This confirmation may include:

  • Order information
  • Shipment confirmation
  • Tracking number (when available)
  • Tracking link
  • Carrier information

Customers are encouraged to monitor shipment progress using the provided tracking information.

Shipping Partners

To provide dependable international delivery, CosmeticRack works with trusted logistics providers and courier partners.

Depending on destination, your package may be delivered by:

  • International courier services
  • Regional postal providers
  • Local delivery partners

Carrier selection depends on shipping efficiency and destination country.

Packaging

Every CosmeticRack order is packaged carefully to protect products during transit.

Our packaging process is designed to:

  • Prevent damage
  • Reduce movement during shipping
  • Protect acrylic surfaces
  • Preserve product quality
  • Deliver products in excellent condition

Whenever possible, we also strive to use responsible packaging materials.

Multiple Item Orders

If your order contains multiple products, they may be shipped together or separately depending on:

  • Warehouse availability
  • Product dimensions
  • Inventory location
  • Shipping optimization

If multiple shipments are necessary, you will receive tracking information for each package when available.

Delivery Delays

While we work hard to meet estimated delivery times, occasional delays may occur due to circumstances outside our control.

Examples include:

  • Severe weather
  • Customs inspections
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Carrier delays
  • Natural disasters
  • Government restrictions

These situations are uncommon but may extend delivery times.

Customs & Import Procedures

International shipments may be subject to customs inspection depending on local regulations.

Customs processing times vary by country and are controlled by local authorities.

Although most deliveries proceed smoothly, customs clearance may occasionally cause delays beyond our estimated delivery window.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • State or Province
  • Country
  • Phone number
  • Email address

CosmeticRack is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by customers.

Address Changes

If you need to update your shipping address after placing an order, please contact us immediately.

Address modifications may only be possible before the order has entered shipment preparation.

Once an order has shipped, address changes are generally no longer possible.

Order Tracking

Most shipments include tracking information.

Tracking updates depend on the shipping carrier and destination.

Please allow up to 48 hours after shipment confirmation for tracking information to become active.

Lost Packages

If your package appears to be lost during transit, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Depending on the investigation results, solutions may include:

  • Replacement shipment
  • Refund
  • Additional assistance

Delivered but Not Received

If tracking indicates your package has been delivered but you cannot locate it, we recommend:

  • Checking around your property.
  • Asking household members.
  • Contacting neighbors.
  • Checking with your local carrier.

If you still cannot locate your package, please contact our support team for assistance.

Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of the damaged package
  • Photos of the damaged product
  • Description of the issue

Our support team will review the information and arrange an appropriate solution.

Refused Deliveries

If a shipment is refused without prior authorization, additional shipping or return costs imposed by carriers may affect the refund amount where permitted by applicable law.

We recommend contacting our support team before refusing any delivery.

Shipping Restrictions

Certain destinations may experience:

  • Extended delivery times
  • Temporary service interruptions
  • Carrier limitations
  • Import restrictions

If any shipping restrictions affect your order, we will communicate with you as soon as possible.

Holidays

Processing and delivery times may be longer during:

  • Christmas
  • New Year
  • National holidays
  • Peak shopping seasons
  • Major promotional events

We appreciate your patience during these busy periods.

Sustainability

CosmeticRack continually looks for opportunities to improve packaging efficiency while maintaining product protection.

Our objective is to reduce unnecessary packaging whenever possible without compromising shipment safety.

Policy Updates

This Shipping Policy may be updated periodically to reflect operational improvements, shipping carrier changes, or legal requirements.

The latest version will always be available on CosmeticRack.store.

Contact Us

If you have questions regarding shipping or delivery, please contact us.

CosmeticRack

Website: CosmeticRack.store

Email: support@CosmeticRack.store

Phone: (416) 555-0195

Business Address

2245 Av. Letourneux

Montréal, QC H1V 2N8

Canada

Our customer support team is always happy to assist you with shipping questions before or after your purchase. We appreciate your trust in CosmeticRack and look forward to delivering beautifully organized storage solutions directly to your home.